New

  • CALLS ARE BACK TO A MILD RATING: When we raised the game's maturity rating, Roblox reduced the game's reach to new players, especially younger ones, and our player count dropped. To bring players back, we've toned the call language back down so the game fits Roblox's Mild rating.
    • Around 300 calls were rewritten to fit Mild.
    • Robberies, break-ins, crashes, fires and rescues are all still here. What changed: nobody gets hurt by another person, there's no fighting or gunfire, and no blood. Injuries now come from accidents, falls, sickness, weather and animals.
    • These are still exciting calls, with the same urgency, the same 911 protocol, and the same race to get the right units there in time.
    • Radio lines and the Spanish, French and Russian translations were updated to match.
  • MUTUAL AID, REDESIGNED:
    • Any call can borrow now. Low and Medium calls can ask for mutual aid too, not just High and Critical. During a surge, only High and Critical calls can ask.
    • When a call is short a unit, a BUY button for that unit sits right beside BORROW. It also shows how soon your own unit frees up and how long a borrowed one would take.
    • The borrow sheet shows who can lend and what they have free.
    • Lending takes one tap: an ask lands on your board like any other call, with your units already picked. Hit SEND or DECLINE. The notification shows what you'll earn.
    • You can CANCEL your ask any time. Until a borrowed unit arrives, the borrower can send it back and the lender can recall it.
    • An ask closes on its own if your own unit frees up first.
    • The Units tab has new BORROWED and ON LOAN sections, and mutual aid units show in purple on the map.
    • New setting, ASKS I GET: take asks from every call, or from High and Critical calls only.
    • Your shift report now counts the units you lent and borrowed.
    • On an upright phone, an open ask fills the screen just like an open call.
  • MUTUAL AID COOLDOWNS:
    • You can ask the same dispatcher once every 5 minutes. If they can't help, you can ask someone else right away.
    • Once someone sends you help, you can't borrow again for 5 minutes. Help on a Low or Medium call only pauses Low and Medium asks, so High and Critical calls can still ask.
    • If the help never arrives, that wait is cancelled.
    • A Low or Medium ask never takes a lender's last free unit of a service. Only dispatchers on shift can be asked, and nobody has more than 2 asks waiting on them at once.

Fixes and improvements

  • HOLD now holds every caller. Anyone already waiting is paused too, so nobody gets answered late while you're on hold, and the phone stops ringing until you're back.
  • RECALL now works on a scene that's waiting for a backup you haven't dispatched yet. The backup is withdrawn and your units head home.
  • Units no longer drive through districts you haven't unlocked.
  • Clicking a reply on the call phone can no longer drag the phone and pick a different answer.
  • After a prestige you're back at level 1, so Hard or Extreme difficulty now drops to Standard until you unlock it again. Prestige Undo puts it back.
  • A field note now explains what Prestige resets before your first prestige.
  • The shift report's cash tile now reads "Cash Earned: already added to your cash".
  • Last month's leaderboard shows the top 10, not just the top 3.
  • Payout pop-ups no longer wait behind an open map callout.
  • An incoming mutual aid ask no longer pushes the DISPATCH button off smaller screens.
  • The ACK option under Radio Chatter now saves.
  • The radio log is smoother, and a bug that could switch it off is fixed.
  • Closed an exploit that let units skip the drive back to base.